Privacy Policy

Who We Are

Vertex Tech Solutions is a technology services company based in Blantyre, Malawi. We provide IT support, network setup, cybersecurity training, website development, and digital media services to businesses and individuals.

This Privacy Policy explains how we handle personal information collected through our website at vertextechsolutions.live, including our contact form. We are committed to protecting your privacy and handling your data responsibly.

Data We Collect

We only collect information that you voluntarily provide to us. We do not track you across other websites, and we do not collect data silently in the background.

When you submit our contact form, we collect:

• Full Name — so we know who we are speaking with
• Email Address — to respond to your enquiry
• Phone Number — optional, for call-back requests
• Organisation — optional, to understand your business context
• Service Interest — which of our six core services you require
• Message — the details of your enquiry
• Privacy Agreement — confirmation that you have read and accepted this policy before submitting

We do not collect payment details, government ID numbers, or any sensitive personal categories of data through this website.

How We Use Your Data

The information you provide is used solely for the following purposes:

• To respond to your enquiry or service request promptly
• To provide a quote or consultation for the specific service(s) you selected — Setup & Installation, Network Setup & Security, IT Support & Maintenance, Cybersecurity Awareness, Website Development & Hosting, or Digital Media & Content
• To follow up if we need clarification on your project requirements
• To assign the most suitable team member to your request
• To improve the quality of our services based on the types of enquiries we receive

We collect and process your data on the basis of your explicit consent, which you provide by ticking the privacy agreement toggle on our contact form before submitting your enquiry. You may withdraw this consent at any time by contacting us.

We will never sell your personal information to third parties. We will never use your data for unsolicited marketing without your further explicit permission.

Third-Party Services

Our contact form is processed by Formspree, a third-party form handling service. When you submit the form, your data is transmitted through Formspree's servers before being delivered to our email inbox.

We have chosen these services carefully and only use reputable providers. We do not use advertising networks, social tracking pixels, or analytics services that monitor user behaviour on our site.

Data Retention

Enquiries submitted through the contact form are received in our email inbox (vertextech265@gmail.com) and are retained only as long as necessary to respond to and resolve your request.

Once an enquiry has been resolved and no ongoing service relationship exists, we delete contact form data within 12 months of the last communication. If you become a client of Vertex Tech Solutions, your information may be retained for as long as we have an active working relationship, plus any period required for legal or accounting purposes.

Your Rights

You have the following rights regarding your personal data:

• Right to Access — request a copy of the data we hold about you
• Right to Correction — ask us to correct inaccurate information
• Right to Deletion — request that we delete your personal data
• Right to Object — object to how we are using your data
• Right to Withdraw Consent — at any time, for any reason

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all requests within 30 days.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our contact form uses HTTPS encryption in transit, and access to our email inbox is protected by strong passwords and two-factor authentication.

While we do our best to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about sharing sensitive information, please contact us by phone instead.

Cookies

Our website uses a single functional cookie to remember your preferred theme (dark or light mode). This is stored locally in your browser using localStorage and is never sent to our servers.

We do not use tracking cookies, advertising cookies, or analytics cookies. No cookie consent banner is required for this site as we do not use any cookies that require consent under applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern, please reach out to us directly: